Cancellation Policy

At davende.com, we understand that circumstances may arise where you need to cancel an order. We strive to accommodate your needs and provide a seamless cancellation process. Please read the following guidelines and procedures for cancelling an order:

  1. Eligibility for Cancellation:

    • You can request a cancellation for an order as long as it has not been shipped or entered the processing stage.
    • Orders that have already been shipped or are in the processing stage cannot be cancelled and will need to follow our return process (refer to our Return Policy page for more details).

  2. Cancellation Process:

    • To request a cancellation, please contact our customer service team as soon as possible. You can reach us via phone or email, and our friendly team will assist you with the cancellation process.
    • Please provide your order number and the reason for the cancellation request.
    • Our customer service team will review your request and confirm whether the cancellation is possible.

  3. Refund for Cancelled Orders:

    • If your order is eligible for cancellation, and it has not been shipped or entered the processing stage, we will process a refund for the full amount paid.
    • The refund will be issued to the original payment method used during the purchase. Please note that it may take several business days for the refund to reflect in your account, depending on your financial institution's processing time.

  4. Notification of Cancellation:

    • Once your cancellation request is approved, we will send you a confirmation email notifying you of the cancellation and the refund process.
    • If the cancellation request cannot be fulfilled due to the order already being shipped or in the processing stage, we will inform you of the situation and guide you through the return process if necessary.

  5. Modifications or Changes to Orders:

    • If you need to modify or change your order after it has been placed, please contact our customer service team as soon as possible. We will do our best to accommodate your request, depending on the order's status and availability of the requested changes.

  6. Non-Cancelable Items:

    • Some items may not be eligible for cancellation due to their nature, such as personalized or customized products that have already entered the production process. Please carefully review the product details before making a purchase.

Thank you for choosing davende.com for your pet product needs. We appreciate your trust and look forward to providing you with exceptional service!